As I’ve gotten more experienced as an entrepreneur, I’ve found that there are several types of clients that use these tactics.

The first type is totally unethical, and no matter what you say or do, it’s always better for you to cut your losses and discontinue doing business with them.  I know this can be difficult, but it could hurt your credibility.

The second type is the client who is always looking for something for nothing.  They will take your project quotation and rip it apart looking for hidden discounts.

Sometimes they are just thorough, sometimes they are doing what has proven to be successful in the past.  These clients can be turned into good, ethical clients by simply taking the time to find out why they work this way.

They may have worked with unethical providers in the past, and have found that by questioning an invoice, or price, they usually will get some sort of discount, or free offer.

Open the discussion by asking about their complaints and how you can rectify the situation.  Be a good listener. Let them vent their frustrations. Ask them for an explanation of any deductions, and try to put yourself in their shoes to see if you can get a better idea of their motivations and concerns.

Maybe your invoices could detail more information about your charges and how you met their needs.  Let them know that you want to be more familiar with their specific needs so that you can provide better services in the future.

Most importantly don’t take it personally.  Sometimes we are not the perfect fit for someone’s needs.  What we need to do is maintain our integrity and remember that we can’t be all things to all people.

Do those tasks where you consider yourself to be the expert.  Encourage new clients to contact your references so they have a clear picture of who you are, what your strengths are, and how those strengths can help them achieve their goals.

Jeannine Clontz, IVAA CVA, MVA, EthicsChecked™, provides marketing and social media support, training and consulting to busy entrepreneurs. For information about finding a VA, download her FREE 10-Step Guide to Finding the Right VA, or to learn why Social Media should be an important part of your marketing plan with her FREE Report, Social Media Marketing Benefits, visit: http://www.accbizsvcs.com, or contact her at info@accbizsvsc.com

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Imagine my surprise when they were inducted a few weeks later without my signature in the approval section of the application for just this situation.  I asked why I hadn’t been contacted, and was told that the president told them it wasn’t necessary.

It seemed like they’d stopped promoting my services, but soon I found out that they did on weeks I was not in attendance.  Then I overheard reviews from members for my services as being performed by the other member.

I submitted a formal written complaint to the president and vice-president explaining the situation and came up with what I thought were our only alternatives, my competitor could start another chapter, they leave, or I leave.  Nothing happened for three weeks, so I asked them to meet with me after the meeting.

Yeah, they got my letter…no, they hadn’t done anything.  Since I was getting ready to  take a leave of absence they’d already approved, I told them they must get it taken care of, as I would have no way to monitor the situation after I took leave.

I was appalled with their solution.  The following week EVERY member received a memo from the vice-president saying that this person was getting referrals that belonged to me, and that everyone should ask me before referring them any business.

Oh, my God!  I wanted to crawl in a hole somewhere and die.  Now they’ve taken what should have been handled one on one with the conflicting party and made me out to be, “Oh whoa is me” Jeannine.

Needless to say, the conflicting party was very upset and voiced some very angry words about how this was handled.  I made it very clear that I agreed.  Now everyone felt like I was picking on my competitor.  As you may have already guessed, my referrals were all sent their direction.

Unethical – you bet!  On the conflicting party’s part for not adhering to the rules and heeding the warnings, on the leadership team’s part for not having handled it properly, quickly, or discreetly, and on the rest of the membership for not trying to understand the conflict, and supporting a long-time “charter” member.

I took my leave of absence, and started utilizing that time to market my business in other ways. Since I left the group I’ve put on many new clients, making me realize that this group truly wasn’t the right place for me.

When I received an invoice for meals and dues last week, I guess I shouldn’t have been surprised.  Bet they miss my referrals.  I was almost always the group leader!  Ignoring my personal feelings, I penned a cordial letter letting them know that it just wasn’t working for me as a good option for marketing my business.

About six months later I heard the Chapter had folded.  I was probably one of a few people who understood why.  When they didn’t use good business ethics as the foundation for the organization, how could they expect to succeed?

Jeannine Clontz, IVAA CVA, MVA, EthicsChecked™, owner of Accurate Business Services is a Virtual Assistant (VA).  ABS provides ‘as needed marketing and social media support, training and consulting to busy entrepreneurs.  Clontz is a writer, author, VA Coach, and speaker on business topics including business ethics. For her free 10-Step Guide to Finding the Right VA, or her FREE Report, Social Media Marketing Benefits, send a request to: service@accbizsvcs.com or visit: http://www.accbizsvcs.com, www.VAbizcoach.com or her book website http://www.entrepreneurialfreedom.com

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Through a targeted email marketing approach you may tailor or personalize your message to your specific audience or niche. In marketing terms, this is called segmentation.

The advantages to using an email marketing strategy to promote your business are many, such as: low cost as compared to traditional mailing costs, the speed at which your message is delivered, and the ability for recipients to forward the message to others who may also be interested. Moreover, email marketing software allows you to track results of your communications, allowing you to evaluate your success and enhance your messages through your statistical insights.

While there are multiple advantages, keep in mind that email marketing is intended to be an enhancement to your other marketing activities. For example, it may be used to lead your prospects to your website, which should be designed to process sales, while your email marketing campaign will highlight the benefits of your offerings and encourage prospects to make a purchase. Your website should also be the focus of other online marketing strategies such as search engine optimization (SEO), pay-per-click (PPC) advertising, and article marketing. Email marketing allows you to enhance all your marketing efforts and encourages customers to patronize your business and become loyal fans.

Always remember when implementing an email marketing campaign do not overdo it, one of the downsides or disadvantages of email marketing. If you’re sending emails to thousands of people every other day, they’re going to get tired of hearing from you and either delete them or opt out of your mailing list, which will potentially cost you a lot of business. The last thing you want to do is irritate your subscribers by making them feel they’ve been tricked into signing up for something they didn’t actually want.

Email marketing is a very valuable tool to supplement your marketing strategies while giving you an additional method to keep in touch with your customers and prospects to build a loyal following.

Jeannine Clontz, IVAA CVA, MVA, EthicsChecked™, owner of Accurate Business Services is a Virtual Assistant (VA).  ABS provides ‘as needed marketing and social media support, training and consulting to busy entrepreneurs.  Clontz is a writer, author, VA Coach, and speaker on business topics including business ethics. For her free 10-Step Guide to Finding the Right VA, or her FREE Report, Social Media Marketing Benefits, send a request to: service@accbizsvcs.com or visit: http://www.accbizsvcs.com, www.VAbizcoach.com or her book website http://www.entrepreneurialfreedom.com

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Pam Ivey (one of our GeekGyrls) and Kristi Pavlik have just released the new book called The Business of Being Virtual which is now available!

This book brings you insights into some of the best known and successful virtual assistants in the industry.

You can learn more about the book at www.businessofbeingvirtual.com.

Here’s the table of contents:

Congratulations Pam and Kristi!!!

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One of the biggest obstacles that many of my VA peers face is the use of sub-contractors. As with any industry, there are those that take pride in their abilities and prefer to be totally honest in dealing with clients (and other VA’s looking for assistance), and those who do not.

We sometimes forget that we should also be responsible for building a good working relationship with our sub-contractors. We should provide clear and concise instructions, as we would an employee, and give them all the necessary information to understand our business philosophy, our mission, and the relationship we maintain with our clients. As a sub-contractor, we should handle this business with the same professionalism as we would any other client. How we complete their project will have an impact on whether or not they’ll use us in the future, as it is with any client.

Take the time to find out about your sub-contractor and be sure they’re a good fit for you and the project you need assistance with. Be sure you have a good Sub-Contractor Agreement and that it’s signed before you forward any work to be completed. Be clear about deadlines. Give yourself an extra day or two so that you can check their work to be sure it is what your client has come to expect from your organization, and that your sub-contractor can realistically complete their end of the project on time.

I can’t tell you how many horror stories I’ve heard from VA’s whose sub-contractors don’t complete projects on time, or as instructed. It’s probably their number one complaint and what may prevent them from accepting a project that will require additional help.

I know I enjoy being a sub-contractor, and do everything in my power to make sure that the work product maintains the impeccable standards I set for myself with my own clients, and that the VA I’m working with has a good sub-contractor experience. I keep in touch with the VA client to let them know if I’m having any difficulty or need clarification on their instructions. It can certainly be a win-win for both of us. It allows them to provide good quality and on-time services, and brings me a little extra business that I would not have obtained if not for a good, ethical relationship with another successful VA.

If you have an ethical dilemma with a sub-contractor, please share it with me and we’ll find solutions that will help strengthen your relationship as a VA and a sub-contractor.

Wishing you continued success and the wisdom to consider ethical options.

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I have a client that has done this very thing. He is the broker/owner of his own Re/Max office and went totally Virtual. His overhead was too much and his agents were not showing up at the office making it look very barren.

Having worked together for over 5 years, he decided that our relationship worked so well for him, he would take the plunge and go totally virtual and things couldn’t be better. He, his agents, and the staff all work remotely and if he has a need for a conference room, he generally utilizes one at his Title Company’s office or rents a conference room by the hour to do a closing.

This rise is expected to continue at least over the next 2 to 3 years.

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